Support
Help, answers, and a human.
Most questions are covered below. If yours is not, email us and a real person will reply.
Is my data really private?
Yes. Everything you enter stays in a private database on your device. Potionkeep has no servers and no accounts, so your data is never uploaded, sold, or shared. Read the full Privacy Policy.
Do I need to create an account?
No. There is no signup, login, email, or profile. Open the app and start tracking.
Does it work offline?
Completely. Every ring, reminder, and widget runs on your device, so the app works in airplane mode, forever.
How much does it cost?
The core app is free. Potionkeep Pro is an optional one time $4.99 unlock, not a subscription. See Pricing.
What does Pro add?
The Sci Fi and Minimal themes, ringing alarms, lock screen widgets, Dynamic Island live countdowns, insights and streaks, and biometric app lock. Details on the Features page.
How do I restore Pro on a new phone?
Open the app, go to the Pro screen, and tap Restore purchase. As long as you use the same store account, your unlock comes back at no cost.
Why did a reminder not fire?
Notifications depend on your device settings and permissions. Make sure notifications are allowed for Potionkeep and that focus or battery settings are not silencing them.
Is Potionkeep medical advice?
No. It is a personal tracking tool. Every timing and value is one you enter yourself, and the app gives no medical, dosing, or safety guidance. Always consult a qualified professional about what you take.
Is there an Android version?
iPhone comes first, with Android close behind. Follow us for the announcement.
Still stuck? Reach us at support@potionkeep.app. See also our Privacy Policy and Terms of Service.